Shipping policy

(a) We only accept orders in Australia. We do not ship to overseas addresses. Orders are processed within 2 to 3 business days of acceptance.

(b) All standard orders are sent by Australia Post. Please allow 7 to 10 business days for delivery once orders are processed. Where you have requested express shipping, please allow 3 business days for delivery once orders are processed.

(c ) For express or urgent deliveries please call our customer service team on 1800 500 880 to check stock availability and the possibility of urgent shipments.

(d) Our partner, Designs for Visions (DFV) is responsible for fulfilling orders for products in the iCare range. DVF will use Australia Post or a courier service.

(e) Our partner, Quantum Reading Learning Vision (Quantum) is responsible for fulfilling orders for low vision aids. Quantum will use Australia Post’s eParcel registered delivery service for goods under $1000 or a courier service for goods above $1000.

(f) While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by carriers that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

(g) For non-delivery of products, please notify us by email glaucoma@glaucoma.org.au including your order number as soon as possible.